Introduction

The website is operated by Zotta Deli Ltd, 383-385 Reading Rd, Wokingham, RG41 5LT. Registered in England No: 08840516. VAT GB 178 7775 37 (“Zotta Deli Ltd”, “ZottaDeli”, “ZottaDeli Food and Wine”, “our”, “we” or “us”).

Please read these terms and conditions before using the website or ordering any products from our website as, in accessing and using our website or ordering any products through our website, you agree to be bound by these terms and conditions.

Pricing

All prices are in Pounds Sterling. All prices are correct at time of display online and exclude V.A.T. where applicable.

In the event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In such circumstances, you will not be bound to continue with your purchase; ZottaDeli will contact you and agree a course of action. We are under no obligation to provide the product to you at an incorrect (lower) price, even after we have sent you a Shipping Confirmation, should the pricing error be obvious and unmistakable and could have reasonably been recognised as a mis-pricing.

Prices as shown do not include the delivery charge, which will be added at the checkout stage and may vary according to the contents of your basket.

Conditions of Supply

By placing an order on the website, you agree to be bound by these conditions.

If you place an order for Products through our website, you will be subject to the policies and terms and conditions in force at the time that you ordered products from us, unless we notify you of any change to the terms and conditions before we send you the Shipping Confirmation. We have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products.

By placing an order for products through the website, you warrant that you are legally capable of entering into contracts, are at least 18 years old, are resident in the United Kingdom and are accessing the website from the United Kingdom.

All items displayed on the site are subject to availability. In the event that we have run out of an item on your order, we will attempt to contact you to arrange a substitute product. However, at peak times of the year, we do reserve the right to replace out of stock items with another of equal or greater value.

Once your order has been accepted, ZottaDeli will confirm your order by sending a Shipping Confirmation email to you using the email address you supplied when registering with our website. This brings into existence a legally binding agreement between us.

If you need to amend your order after you have received your order confirmation, please contact us by emailing sales@zottadeli.com.

Details of your order will be retained by Zottadeli and this order history will be accessible by you through the website.

Security Checks and Right of Refusal

All transactions are subject to validation and anti-fraud security checks.

If we do not at our complete discretion find any anti-fraud checks to be satisfactory, we will not accept your order, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for non-delivery. Zottadeli are not responsible for your card issuer, PayPal or bank charging you as a result of our processing of your payment relating to your order.

Delivery

From the receipt of your order, we will endeavour to deliver your chosen items to you within 7 working days, providing the goods are in stock. Risk in the goods will pass to you on delivery. For further information please see our delivery and returns policy.

Cancellation and Returns

You may cancel your order for any reason within 7 days of receipt in accordance with the Distance Selling Regulations. For further information on our 30 day money back guarantee and the returns process, please see our delivery and returns policy.

Please inform us directly of any damage or loss within 48 hours of delivery. Non-delivery must be notified within 21 days of the order date.

Complaints and Queries

If you are not happy with any aspect of our service, or if you have any queries or comments, please email us at sales@zottadeli.com and we will do everything we can to help you.

Safe Shopping Guarantee

Zottadeli makes every effort to ensure that shopping on its web site is as safe as possible. We use PayPal to process all orders including credit and debit cards, which means that payments are processed securely and we do not store any of your payment information.

PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, their server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

You do not have to have or open a PayPal account to buy from us with a credit or debit card, but you can still benefit from PayPal’s secure transaction platform. Simply select PayPal as your payment option and then click ‘don’t have a PayPal account’ to enter your card details. There is no obligation to open a PayPal account at any stage.

Jurisdiction

These terms and conditions and all associated terms in documents referred to by them are governed by English Law. Likewise, any contract entered into with  Zottadeli through the website will be governed by English Law.

Any dispute which cannot be resolved between us shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Zottadeli will use our best efforts to ensure the website complies with the laws of England and Wales but make no representations that the content on our website are appropriate for use in locations outside the United Kingdom. If you visit the website from outside the United Kingdom you assume responsibility for applying with local laws.

Force Majeure

You agree that Zottadeli will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions, including any contract between you and us concluded under the terms of these terms and conditions, which is caused by events outside of Zottadeli reasonable control.

Such events include, but are not limited to the following acts, event, non-happening, omission or accident beyond our reasonable control:

  1. Strikes
  2. Lock-outs or other industrial action
  3. Civil commotion,
  4. Riot
  5. Invasion
  6. Terrorist attack or threat of terrorist attack
  7. War (whether declared or not) or threat or preparation for war
  8. Fire
  9. Explosion
  10. Storm, flood or other extreme weather
  11. Earthquake
  12. Subsidence
  13. Epidemic or other natural disaster
  14. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
  15. Impossibility of the use of public or private telecommunications networks
  16. The acts, decrees, legislation, regulations or restrictions of any government

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and you agree to allow us an extension of time for performance for the duration of that period.

Disclaimer

Zottadeli has taken every effort to ensure that the information on this website is correct, accurate and up to date. However, Zottadeli takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date.

Zottadeli shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.

All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom. Zottadeli makes no representation or will not be held liable for any action placed upon the website by individuals from other locations.

Zottadeli assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and Zottadeli will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site.

Intellectual Property Rights

All copyright, database rights, trademarks (including the Zottadeli and Zottadeli Foods and Wine ® trademark) and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of Zottadeli, or the applicable licensor.

Any use (including copying, reproduction, duplication, transmission, or display) of the content of this website, without the express written permission of Zottadeli for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.

Permission is granted to electronically copy, and to print in hard copy, portions of this website for the sole purpose of placing an order with Zottadeli or using this website as a shopping resource.

Severability

If any of these terms and conditions or any provisions of a Contract concluded under these terms and conditions are determined by law to be unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Transfer of Rights and Obligations

Any Contract between you and Zottadeli concluded under the terms of these terms and conditions, is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of any contract, or any of your rights or obligations arising under it, without our prior written consent. Zottadeli may transfer, assign, charge, sub-contract or otherwise dispose of any contract, or any of our rights or obligations arising under it, at any time during the term of any contract.

Liability

Content displayed on the website is provided without any guarantees, conditions or warranties as to its accuracy.

Customer reviews, recipes, blog posts and any other content (third party or otherwise) shown on the website are not intended to amount to advice on which reliance should be placed. ZottaDeli therefore disclaim all liability and responsibility to the extent permissable under law arising from any reliance placed on any website content by any visitor to our site, or by anyone who may be informed of any of its contents.

ZottaDeli makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the content published in our website. The information contained in the website may contain technical inaccuracies or typographical errors. All liability of ZottaDeli howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

You agree that any liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the product you purchased.

These terms do not include or limit in any way our liability:

  1. for death or personal injury caused by our negligence;
  2. under section 2(3) of the Consumer Protection Act 1987;
  3. for fraud or fraudulent misrepresentation; or
  4. for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
  5. ZottaDeli accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of products from outside the United Kingdom.

If you follow a link to any other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Please note that these Terms & Conditions do not affect your statutory rights as a customer.